A couple of weeks ago in the Guardian, I read a joyful
article about race relations. It was celebrating how communities experiencing
an influx of people from foreign cultures eventually learned to move forward.
Fear moved through resistance and separation towards acceptance and finally
true integration.
Essentially the article argued that all that was required to
achieve this breakthrough was time. Once we live next to people from other
cultures the fears dissipate. We see how they are human beings just like us,
with strange ways but big hearts. Some of their strange ways and our strange
ways merge into even stranger ways, ways that develop humanity further.
I am privileged to live for much of my time in New York
City. Queens is the most ethnically diverse borough in the whole USA, which I
guess makes it the most diverse in the whole world. I love it. Many days I can
laugh and learn by simply observing all the cultures and how they interact. I
won’t claim that there is equality of wealth or opportunity or even happiness,
but there is plenty of mutual respect, and also plenty of learning. How do you
think Fusion restaurants got started?
In Queens, we have the advantage that everyone is packed so
close to each other that we cannot live apart even if we wanted to. There are a
few blocks where each group has its base – most Filipinos live in Woodside, for
example – but the Columbians and Greeks are so close down the road that the
boundaries merge over time. Each community retains local customs, and offers
support to members in need and new arrivals, but people also look beyond their
own culture. It is a wonderful model, and a great place to live. Parts of
London have something of the same, and cultural diversity also drives places
like Dubai and Singapore, but I don’t think there is anywhere quite like New
York.
Last weekend my wife and I had the honour of attending the
wedding of two people who have grown up in well-integrated societies. Not
surprisingly their guests were also very diverse, and the resulting atmosphere
was joyfully multi-cultural. Many in the younger generations have such
advantages, and it is my main reason for optimism about humanity. If we can
take the benefits of globalization to progressively learn to live as a single
human race, we can achieve miracles. Many of the things holding us back could
be conquered, including inequality, war and lack of sustainability.
When I was working, it took me a while to really understand
the power of diversity. I initially saw it as a compliance or fairness issue,
since that is the way it tends to be approached in companies. I thought I was a
paragon, since I made sure I had a fully diverse team. It was only afterwards
that I learned that the diverse team was a more powerful one, if I only allowed
that power to emerge by really using the difference. Later, I put down a lot of
any success my teams had to the diversity of the group and our willingness to
really embrace and value that difference.
Indeed, if we think of God as CEO of humanity, that might be
his current change project. Previous change projects have offered technology
and globalization. This one is more difficult though, since it requires staff
to change attitudes.
This thought set me thinking about ethnic and cultural
integration in a new way. It helped me to understand more about the issue and
what we might do to overcome obstacles to change.
For obstacles are many. A depressing share of current
popular politics is about fear of difference. Most European countries have far
right parties pandering to fear of immigration and disrespect of rival
traditions. In tough economic times, these parties are growing. So far, the
only way to stop them seems to have been to allow them into positions of power
and seeing them fail (since such policies don’t really help in government).
Pandering to fear of difference, and its sister, patriotism
bordering on supremacy, have been behind most wars and genocides in history.
Arguably, the US only gets away with its disastrous bullying foreign policy because
of the patriotism card it plays so readily at home (and sometimes even starts
to believe).
God the change-leading CEO might start to despair of the
integration project given so many setbacks. That is why stories like Queens are
so important, and so is the apparent emergence of successful integration
highlighted in the Guardian. It shows that there may be a way through the
resistance.
And isn’t that just like all change projects? Think of all
the models we are taught about change. There is SARAH – Shock, Anger,
Rejection, Acceptance, Healing. There is the model of new teams – Forming,
Storming, Norming, Performing. These and many other models point to a curve
whereby things must get worse before they get better.
It is significant that scare-mongering seems to work best in
areas where integration has not yet happened. The BNP and UKIP in the UK have
their strongholds not in multi-cultural areas but in white areas. The people
there are in the earlier stages of the model – denial or anger – and open to arguments
pandering to their fear of change. Once some degree of integration has taken
place, the vote for such parties declines again. The same could be said of
whole nations: the UK is more ready to be frightened of Bulgarians and
Romanians before they actually arrive (and, of course, prove not just harmless
but beneficial).
Given these parallels, those of us looking to help society
through this change process would do well to look at change literature for
ideas. Kotter’s eight step model could be helpful. Or we can examine
well-established realities about change for their relevance.
One fact about change is that we all have different
expectations and fears. Some of us are more welcoming of change, others more
fearful. Language that might work for me might not work for other groups. A
common theme is that marketing is often left to those who are positive about
the process. Inevitably these people choose messages that do not work.
Other imperatives in change situations are to address fears
head on and to continue to promote a positive big picture message. It might be
argued that most politicians run away from these needs. Some underplay the likely
extent of immigration, or make promises that they cannot deliver. An overall
positive message is sadly rare, not just about immigration but also on related
topics like trade liberalization or the EU.
The integration that becomes inevitable with globalization is
truly a wonderful opportunity for humanity. In our youth and in places like
Queens we can already see where it can lead, for individuals and for society.
Making this work is a worthy change project for all of us. We should not be
surprised to find resistance, and we should all we can learn from change
literature to help to facilitate the journey.